Booking one of our courses is similar to booking a seat at the theatre. It is not possible to swap and cancel as the show must go on. Therefore should you need to cancel your position in the course for any reason, the cancellation charges are as follows: Cancellation within 28+ days of course date = 50% of course fee payable unless your position is re-filled. Cancellation within 0-27 days of course date = 100% of course fee payable unless your position is re-filled. Sometimes courses are oversubscribed so we hold a waiting list and MAY be able to re-fill your position, but if you are unable to attend you are welcome to send someone in your place. Please let us know your replacement's name, phone number, and email address as soon as possible before the course date.